Answered

Marcury Deposit: Transfer from Cryptopia not reflected in my Mercury wallet

Yen 1 week ago in Money issues • updated by Support Agent 1 week ago 1

I withdrew my Mercury coins from Cryptopia.com to my Mercury address:
3P5J9g4b88cDPY3cMvgReTLD3AWpGpJDKg9
Transaction ID:
58Pwd7i95YNMXFACrXpWvCwteeE7kuFvZvVCVZWqEh1EqV1HB3Gok93FRUKtwY1uYdfVtztqFu9dSXoPszdYGLQc   
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It is already 4 weeks -- and I cannot see any Mercury coins in my Waves/Mercury wallet at

https://waveswallet.io neither at https://wallet.sigwo.com

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WavesExplorer at https://wavesexplorer.com shows ZERO balance/transaction to my Mercury address -- see the printscreen: http://prntscr.com/hadn08

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What is the solution, please?

Thank you.

Assets
Answered

Hello.


At the moment Cryptopia process Waves and Waves based assets payments in manual mode.


Contact to Cryptopia support team first https://www.cryptopia.co.nz/Support 


Please keep us informed of your problem.